Privacy Policy — The Tankless Plumber (Template)

Last Updated: [Month Day, Year]
This Privacy Policy describes how The Tankless Plumber (“Company,” “we,” “us,” “our”) collects, uses, and protects information when you visit our website, contact us, or book plumbing services in Boise, Idaho and the Treasure Valley.

Overview

We respect your privacy and are committed to protecting the personal information you share with us. This Policy explains what we collect, why we collect it, how we use it, and the choices you have.

Information We Collect

We may collect personal and non-personal information.

Personal information you provide

When you fill out a form, request service, call/text us, or book an appointment, you may provide:

• Name

• Email address

• Phone number

• Service address and/or billing address

• Details about your plumbing issue (notes, photos you send, preferred appointment times)

• Payment-related information (processed by a payment provider; see “Payments”)

Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Approximate location (city/region level)

• Pages visited, time on site, and referring source

• Cookies and similar tracking data (see “Cookies”)

How We Use Your Information

We use information to operate our business and provide services, including to:

• Respond to inquiries and service requests

• Schedule appointments and dispatch technicians

• Provide estimates, invoices, receipts, and service updates

• Communicate about your appointment (arrival windows, delays, follow-ups)

• Improve our website, services, and customer experience

• Send maintenance reminders or service notices (where permitted/with your consent as required)

• Prevent fraud, abuse, or misuse of our website and services

• Comply with legal obligations (tax, licensing, recordkeeping)

Communications (Phone, SMS, Email)

If you provide your phone number or email, we may contact you for service-related messages, including confirmations, scheduling updates, and invoices.

• SMS/Texting: Message and data rates may apply.

• Opt-out: You may opt out of non-essential communications by replying STOP (placeholder) or contacting us directly.

• We may still send essential service messages (e.g., appointment confirmations) where legally permitted.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember preferences and improve site performance

• Understand website traffic and usage patterns

• Improve marketing effectiveness (if applicable)

You can disable cookies in your browser settings. Disabling cookies may affect certain website functions.

Analytics/Tracking Tools (placeholder): We may use tools such as [Google Analytics / Meta Pixel / other] to understand performance. Configure this section to match what you actually use.

Sharing and Disclosure of Information

We do not sell your personal information.

We may share information only as needed to run our business, including with:

• Service providers (e.g., scheduling software, CRM, email/SMS providers, website hosting, analytics)

• Payment processors to complete transactions (we do not store full card numbers if processed by a third party)

• Legal and compliance disclosures when required by law (court orders, subpoenas, regulatory requests)

• Business transfers if we are involved in a merger, acquisition, or sale of assets (with appropriate protections)

All third-party providers are expected to handle data responsibly and only for the services they provide to us.

Payments

If you pay online or by card, payments may be processed by a third-party payment processor. Your payment information is handled under that provider’s policies. We recommend reviewing the payment provider’s privacy and security practices.

Payment provider(s): [Insert provider name(s)] (placeholder)

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. These may include:

• Secure systems and access controls

• Encrypted communication where available (HTTPS)

• Limited access to customer data

No method of transmission or storage is 100% secure. Please avoid sending highly sensitive information through unsecured channels.

Data Retention

We retain personal information only as long as necessary to:

• Provide services and support

• Maintain business records (invoices, warranty records, service history)

• Meet legal, tax, and regulatory requirements
  Retention periods may vary depending on record type and legal obligations.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

Links to Other Websites

Our website may include links to third-party websites. We do not control and are not responsible for the content, privacy practices, or policies of those sites. Please review their policies before providing information.

Your Choices and Rights (General)

Depending on applicable law and your circumstances, you may request to:

• Access or update your personal information

• Correct inaccurate information

• Request deletion of certain information (subject to legal/recordkeeping limits)

• Opt out of marketing communications (if applicable)

To make a request, contact us using the details below.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised Last Updated date. We encourage you to review it periodically.

Contact Us

The Tankless Plumber
Owner: Andy Bello
Phone/Text: (208) XXX-XXXX (placeholder)
Email: [support@domain.com] (placeholder)
Mailing Address: [Address] (placeholder)