The Tankless Plumber — Terms & Conditions (Template)

Effective Date: [Month Day, Year]
These Terms & Conditions (“Terms”) apply to The Tankless Plumber (“Company,” “we,” “us,” “our”) and govern use of our website and the scheduling and performance of plumbing services in Boise, Idaho and the Treasure Valley.

Acceptance of Terms

By visiting our website, requesting an estimate, or booking a service with The Tankless Plumber, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or services.

Services Offered

The Tankless Plumber provides residential plumbing services including, but not limited to:

• Water heater repair & installation (tank, tankless, hybrid)

• Leak detection & plumbing repair

• Drain cleaning & drain repair/service

• Faucet, valve & garbage disposal service

• Shower, bath & toilet service/installation

• Water softener service and water conditioner service

• Maintenance/inspection services

Service availability may vary based on location, technician availability, parts availability, site conditions, and safety considerations.

Service Area

We serve Boise and the Treasure Valley, including (as applicable): Meridian, Eagle, Kuna, Star, Nampa, Caldwell, Middleton, and nearby communities. Travel charges may apply outside our core service area (Travel Fee: $X placeholder).

Appointment Bookings

Appointments may be booked online, by phone, or by text. When your appointment is scheduled, we may send confirmation and updates by SMS/email. You are responsible for providing accurate contact and property information.

Arrival Windows

We typically schedule within an arrival window (e.g., 2–4 hours). Exact arrival times are not guaranteed due to traffic, job complexity, and emergencies. We will make reasonable efforts to notify you of delays.

Cancellations & Rescheduling

To cancel or reschedule, please notify us at least 24 hours in advance.

• Cancellations or reschedules with less than 24 hours’ notice may incur a fee of $X.

• Missed appointments (no access/no answer) may incur a fee of $X.

• If we arrive and cannot safely access the work area, a trip/diagnostic fee may apply.

We may reschedule due to weather, emergencies, unsafe conditions, or circumstances beyond our control.

Emergency / After-Hours Service (If Offered)

After-hours, weekend, or emergency service is subject to availability and may include an additional charge of $X (or X%) plus standard rates. We will disclose after-hours rates before dispatch whenever possible.

Pricing & Estimates

Any price shown online or discussed before service is an estimate unless stated as a fixed-price quote in writing. Final charges may vary based on:

• Diagnostic findings and actual scope

• Hidden conditions (corrosion, code issues, previous improper installs)

• Access limitations

• Parts availability and required materials

• Additional work requested/approved by customer

Change Orders / Additional Work

If additional work is needed, we will explain the reason and provide updated pricing before proceeding. Approval may be collected verbally, via text, or in writing.

Diagnostic / Service Call Fees

A diagnostic/service call fee may apply and is due regardless of whether repairs are performed.
Diagnostic Fee: $X (placeholder)
Trip Fee (if applicable): $X (placeholder)

Payments

Payment is due upon completion of service unless otherwise agreed in writing.

We accept: cash, credit/debit cards, and approved electronic payment methods (placeholders). Returned payments may incur a fee of $X. Unpaid balances may be subject to:

• Late fees: $X or X% (placeholder)

• Collection costs where permitted

• Suspension of warranty support until account is current (where permitted)

Deposits & Special-Order Materials

Some jobs (e.g., water heater replacements, specialty parts, large projects) may require a deposit of $X or X% before ordering materials or scheduling. Deposits for special-order items may be non-refundable once ordered.

Parts, Equipment & Product Selection

We may use customer-supplied parts at our discretion. We are not responsible for failures, defects, delays, or compatibility issues related to customer-supplied parts.

If we supply parts/equipment, brand/model availability may vary. If a substitution is needed, we will notify you and seek approval when practical.

Permits, Codes & Inspections

Where required by local regulations, permits and inspections may be necessary. Unless explicitly included in writing, permit fees are not included. If permits are required for your project, we will disclose this and discuss options.

Permit Handling: [We can pull permits / Customer responsible / Case-by-case] (placeholder)

Customer Responsibilities

You agree to:

• Provide safe, unobstructed access to the work area (including pets secured)

• Ensure utilities are available as needed (water, power, gas access where applicable)

• Disclose known issues such as prior leaks, water damage, asbestos, mold, pest infestations, hazardous materials, or unusual site conditions

• Provide accurate information about prior repairs, remodels, or equipment changes

We are not responsible for delays, extra costs, or damage resulting from undisclosed conditions or restricted access.

Safety, Work Area Protection & Cleanup

We strive to protect your home (e.g., drop cloths, shoe covers where practical) and clean up typical jobsite debris. Construction dust, staining, or pre-existing damage may not be avoidable in all environments.

If work requires cutting/demolition for access (drywall/tile/flooring), that will be identified as a separate scope unless included in writing.

Warranties & Guarantees

We may provide a limited warranty on workmanship and certain parts as specified on your invoice.

• Workmanship Warranty: X days/months/years (placeholder)

• Manufacturer Warranties: Apply where applicable and are administered by the manufacturer.

Warranty coverage may be voided by:

• Misuse, abuse, neglect, freezing, improper maintenance, or modification

• Work performed by others on the installed/repaired system

• Pre-existing conditions unrelated to our scope

• Customer-supplied parts or equipment (unless otherwise stated)

To request warranty service, contact us at: [phone/email placeholder] and provide your invoice number.

Limitations of Service / Hidden Conditions

Plumbing systems may contain concealed defects not visible during diagnosis (corroded piping, hidden leaks, improper prior work). We do not guarantee detection of all hidden conditions.

Where repairs are limited to a defined area, we are not responsible for failures elsewhere in the system due to age, corrosion, pressure conditions, or pre-existing defects.

Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages (including loss of use, loss of profits, or property damage beyond our scope).

• Our total liability for any claim relating to services is limited to the amount you paid us for the specific service giving rise to the claim.

Nothing in these Terms limits liability where prohibited by law.

Website Use & Intellectual Property

All website content (text, images, logos, graphics, layout) is owned by The Tankless Plumber or its licensors and is protected by intellectual property laws. Unauthorized use is prohibited.

Third-Party Links

Our website may include links to third-party sites. We do not control and are not responsible for their content, policies, or practices. Use them at your own risk.

SMS / Phone Communications

By providing your phone number, you consent to receive service-related communications (confirmations, arrival updates, invoices, and follow-ups). Message and data rates may apply. You may opt out of non-essential messages by replying STOP (placeholder policy).

Modifications to Terms

We may update these Terms at any time without prior notice. Continued use of our website or services after changes constitutes acceptance of the updated Terms. The Effective Date above indicates the latest revision.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Idaho, without regard to conflict-of-law rules. Venue for disputes shall be in the appropriate courts located in [Ada County / Canyon County / as applicable] (placeholder).

Contact Information

The Tankless Plumber
Owner: Andy Bello
Phone/Text: (208) XXX-XXXX (placeholder)
Email: [support@domain.com] (placeholder)
Business Address: [Address] (placeholder)
License #: [Idaho License #] (placeholder)